Many Mac users have recently encountered issues with AnyDesk not working properly on macOS Sequoia. Whether it’s connection failures, unexpected crashes, or permissions-related errors, these problems can be frustrating—especially for professionals who depend on remote access for their daily tasks.
Fortunately, there are several effective solutions to get AnyDesk running smoothly again. Below, we’ve compiled a list of troubleshooting steps to help you resolve these issues quickly and efficiently.
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Common Issues With AnyDesk on macOS Sequoia
Before jumping into the fixes, it’s essential to understand the most common problems users have reported:
- The app fails to launch: AnyDesk does not open or crashes immediately upon startup.
- Connection issues: Users experience failed connections or unexpected disconnections.
- Permission errors: AnyDesk requests permissions that seem to have already been granted.
- Performance degradation: The app lags or runs significantly slower than expected.
Now, let’s go through the solutions that can fix these problems.
1. Check macOS Sequoia Compatibility
Before troubleshooting further, make sure that you are using a version of AnyDesk that officially supports macOS Sequoia. To determine compatibility:
- Visit the official AnyDesk website.
- Download the latest version of the software.
- Check the release notes for any macOS Sequoia-specific issues.
2. Grant the Necessary Permissions
One of the most frequent problems with AnyDesk on macOS is permission-related issues. Ensure that AnyDesk has the required permissions to function correctly:
- Go to System Settings and navigate to Privacy & Security.
- Click on Screen Recording, and ensure AnyDesk is enabled.
- Go to Accessibility and verify that AnyDesk is allowed.
- Restart AnyDesk after applying these changes.
3. Restart AnyDesk and Your Mac
Sometimes, a simple restart can resolve many underlying issues:
- Quit AnyDesk completely by right-clicking its icon in the dock and selecting Quit.
- Restart your Mac, then relaunch AnyDesk.
This process often clears temporary glitches that might be preventing AnyDesk from working correctly.
4. Reinstall AnyDesk
If AnyDesk is still not functioning properly, try reinstalling the application:
- Go to Applications and Move AnyDesk to Trash.
- Download the latest version from the official AnyDesk website.
- Install AnyDesk following the instructions provided.
After reinstalling, ensure that you reconfigure the necessary settings and permissions.
5. Disable Firewall or Antivirus Temporarily
Your macOS firewall or a third-party security application may be blocking AnyDesk from functioning properly. To check:
- Open System Settings and navigate to Network & Firewall.
- Temporarily disable the firewall and test AnyDesk.
- If AnyDesk works, add it as an exception in your firewall settings.
Similarly, if you’re using a third-party antivirus, try disabling it temporarily to see if it interferes with AnyDesk’s operation.
6. Check for macOS Updates
Occasionally, macOS updates can introduce or resolve software compatibility issues. Ensure you are using the latest version:
- Open System Settings.
- Click on Software Update.
- Install any pending updates, then restart your Mac.
7. Contact AnyDesk Support
If none of the above solutions resolve your issue, reach out to AnyDesk’s customer support for further assistance:
- Visit AnyDesk Support.
- Provide a detailed description of the problem along with any error messages.
- Follow any troubleshooting steps provided by their support team.
Final Thoughts
While AnyDesk issues on macOS Sequoia can be frustrating, they are usually fixable with the right troubleshooting steps. Ensuring compatibility, adjusting permissions, updating software, and reinstalling the app are among the most effective methods to restore normal functionality.
By following the solutions outlined above, you should be able to get AnyDesk working again and continue your remote work without further interruption.