Ubisoft Connect is a vital platform for gamers, offering access to Ubisoft’s game library, achievements, and social features. However, many users have reported issues with Ubisoft Connect not working on Windows 11/10. This problem can be frustrating, preventing you from accessing your games or online features. Fortunately, there are several ways to resolve these issues and get Ubisoft Connect up and running again. Here’s a step-by-step guide to help you fix Ubisoft Connect issues on Windows 11 and Windows 10.
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1. Restart Ubisoft Connect and Your PC
Sometimes, simple solutions can work wonders. Before diving into more technical fixes, try restarting Ubisoft Connect and your computer. Close Ubisoft Connect completely by right-clicking the icon in the system tray and selecting “Exit.” Then, restart your PC and launch Ubisoft Connect again. This can resolve minor glitches and connection issues.
2. Run Ubisoft Connect as Administrator
Running Ubisoft Connect with administrative privileges can help bypass permission-related issues. Here’s how to do it:
1. Right-click on the Ubisoft Connect shortcut on your desktop.
2. Select Properties.
3. In the Compatibility tab, check the box for Run this program as an administrator.
4. Click Apply and then OK.
This ensures Ubisoft Connect has the necessary permissions to run properly.
3. Check Your Internet Connection
A weak or unstable internet connection can cause Ubisoft Connect to malfunction. Ensure that your network is stable by following these steps:
– Restart your router: Unplug your router for about 10 seconds, then plug it back in and wait for it to reconnect.
– Use a wired connection: If you’re using Wi-Fi, consider switching to a wired connection for a more stable connection.
– Run a speed test: Ensure that your internet speed is sufficient for online gaming and platform access.
4. Disable Firewall and Antivirus Temporarily
Your firewall or antivirus software may block Ubisoft Connect from connecting to the internet. You can temporarily disable these to check if they are the cause of the issue.
– Windows Firewall:
1. Open Control Panel and select System and Security.
2. Click on Windows Defender Firewall and select Turn Windows Defender Firewall on or off.
3. Disable the firewall for both public and private networks.
– Antivirus Software:
Temporarily disable your antivirus by right-clicking on the antivirus icon in the system tray and selecting the option to turn it off. If Ubisoft Connect works after this, you can add it as an exception in your antivirus settings.
5. Clear Ubisoft Connect Cache
Clearing the cache can help fix issues caused by corrupt or outdated data. Here’s how:
1. Press Windows + R to open the Run dialog.
2. Type `%localappdata%\Ubisoft Game Launcher\cache` and press Enter.
3. Delete the contents of the cache folder.
This will reset Ubisoft Connect’s cache without affecting your games or settings.
6. Update Ubisoft Connect
Using an outdated version of Ubisoft Connect may cause compatibility issues. Make sure you are using the latest version by downloading it from the official Ubisoft website and installing any available updates.
7. Reinstall Ubisoft Connect
If none of the above solutions work, you may need to reinstall Ubisoft Connect:
1. Go to Settings > Apps > Ubisoft Connect and select Uninstall.
2. Download the latest version from Ubisoft’s official website and install it.
By following these steps, you should be able to fix any issues with Ubisoft Connect not working on Windows 11/10. Whether it’s a simple restart or clearing the cache, these methods will help you get back into your games and reconnect with the Ubisoft ecosystem. If the problem persists, consider contacting Ubisoft support for further assistance.